Where Abacus identifies that additional hours beyond the estimate are required to complete the project, Client must purchase those additional hours and apply those hours to the project. Client approves prior to work commencing that the minimum estimated hours will be exhausted in their entirety by Abacus’ performance of the project deliverables and associated tasks. Deliverables– The project deliverables for ProServ will be identified on an ‘As-Need’ basis, subject to an estimated number of hours required to complete the project deliverables Client agrees that estimate will serve as a mandatory minimum number of hours that will be billed as agreed upon and recorded on a Statement of Work (“SOW”). and its Affiliates (“Abacus”) identified in any Service Order or Statement of Work executed by Client related to AbacusNext Cloud Products and AbacusNext Software Products.ġ. We help our clients understand the importance of data backup, as should equipment fail or is stolen, or a disaster occurs, it is too late to recover your invaluable information.The following Terms and Conditions govern all ProServ provided by Abacus Data Systems, Inc. If you’re ready to take the next steps in transforming your clinic, please click here to book a demo with us so we can show you how the HearWare audiology clinic management software will streamline your clinic’s operation.Ī: HearWare has a number of easy methods of data backup, including scheduling automated FREE online backups to the cloud, using industry-grade (SSL and AES-256 bit encryption) security. The process of considering HearWare is a decision that will affect the operation of your clinic for many years to come. But, if you prefer, demos can be provided online with a live human demonstrating the software and answering all your questions- no do-it-yourself demo disks or demo videos to watch. A personal meeting allows us to demonstrate how the HearWare solution’s unmatched system features and scalability makes it possible to customize the software to suit your exact requirements. Q: I would like a HearWare demo how will this work?Ī: We offer demos in person and online. If your internet connection goes down you maintain full access to every feature of your program, with the exception of multi-clinic environments sharing one database over the internet (see previous question). We do not have access to your confidential client data unless you give us permission for the purpose of support or maintenance. Q: Is HearWare web-based? Where is my data stored?Ī: Your data is stored on your own equipment. This is especially convenient when clients may occasionally attend a different location than their own and all their audiometry, sales history and document library are all accessible immediately without the need to fax over paperwork. Assuming that each location has a reliable internet connection, all users can login to a central database to enter data and run reports in real time. Is there a way to use HearWare with one database and reporting or scheduling that works per location?Ī: Yes. Our new clients tell us that they wish they had used HearWare from day one rather than paper-based systems, they regret not having electronic records of past hearing aid sales, chart notes or recalls. It’s much simpler to learn correct office processes in the beginning. Many of our users tell us that they wish they’d had HearWare when they opened their clinics. To assist you in becoming familiar with HearWare, our onsite training and friendly support staff makes the transition as smooth as possible. HearWare has many advanced features that are designed for power users to get more out of their HearWare, however the software was also designed with ease of use and efficiency in mind, making day-to-day tasks easy to learn. Q: How long does it usually take for staff to transition to using HearWare?Ī: Depending on the computer proficiency of staff, our users report an average learning curve of between two to six weeks. Once we identify the data format of your existing software, we will be able to confirm how seamlessly your data can be transferred to HearWare. Typically, we’re able to import client data and often hearing aid and other sales and chart notes from other software into HearWare. Q: Can you transfer our existing database into HearWare?Ī: Yes, in most cases.
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